Welcome to PuniBlink. These Terms & Conditions govern your use of our website and the purchase of our products. By placing an order, you agree to be bound by the following terms:
1. General Conditions
- We reserve the right to refuse service to anyone for any reason at any time.
- By agreeing to these terms, you represent that you are at least the age of majority in your state or province of residence.
2. Products and Pricing
- We make every effort to display the colors and images of our hair clips, eyelashes, and tools as accurately as possible. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
- Prices for our products are subject to change without notice.
- We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
3. Hygiene & Safety Policy (Crucial for Beauty Items)
- Hygiene Standards: Due to the nature of our products (false eyelashes, makeup brushes, sponges, etc.), items that come into contact with the eyes or skin are considered personal care items.
- Non-Returnable Items: For health and safety reasons, false eyelashes and makeup tools cannot be returned or exchanged once the original packaging has been opened or tampered with, unless the product is defective upon arrival.
- Allergy Warning: Please check the material/ingredients (e.g., eyelash glue) before use. PuniBlink is not responsible for any allergic reactions or injuries resulting from the use of our products.
4. Shipping and Delivery
- Malaysia – Orders are typically processed within 3-5 business days not including public holidays.
Worldwide Shipping – processed within 7-28 business days not including public holidays.
Calculating Cost & Order Delivery Estimation : - Shipping costs and estimated delivery times are calculated at checkout.
- We are not responsible for delays caused by the shipping carrier or customs clearance for international orders.
- Cost may change, the actual shipping cost is subject to the check out page
5. Returns and Refunds
- Hair Accessories: Returns for hair clips or non-hygiene sensitive items are accepted within 7 days of delivery, provided they are in original, unused condition.
- Damaged Goods: If you receive a damaged item, please contact us at WhatsApp 011-55592149 within 24 hours of receipt with photographic evidence.
- Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent).
6. Limitation of Liability
- PuniBlink shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products.
7. Governing Law
- These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia
8. Contact Information
Questions about the Terms & Conditions should be sent to us at hello@puniblink.com or WhatsApp us 011-55592149
9. Ready Stock & Pre-Order Terms and Conditions
- For pre-order items, purchases will be placed with our suppliers immediately after your order is confirmed. Cancellation, refunds, or exchanges are not allowed once the order has been placed.
- Ready stock items will be shipped on the same day or the next business day after payment has been confirmed.Estimated delivery time is 1–3 days (excluding public holidays).
- The estimated pre-order waiting period is 14–25 days (excluding international shipping, customs inspections, public holidays, and unforeseen delays). Actual arrival times may vary depending on logistics. Urgent orders are not accepted.
- Pre-order items and ready stock items must be placed in separate orders. Otherwise, all items will be shipped together only after the pre-order items have arrived.
- If an item in your order becomes out of stock, we will notify you as soon as possible. You may contact us via WhatsApp to choose one of the following options:
• A full refund or ⬇️
• Replacement with another product.
If the replacement product is priced lower than the original item, the remaining balance will be refunded. If the replacement product is priced higher, the price difference must be paid before shipment can be arranged. - Product colors, packaging, and versions may vary depending on the production batch. Please refer to the actual product received.
- In the event of supplier stock shortages, product discontinuation, or procurement issues, customers will be notified and offered a refund or replacement option.
- Minor dents, scuffs, creases, or wear on outer packaging caused during international shipping are not considered product defects.
- Upon receiving your parcel, you must record a complete unedited unboxing video before opening the package. The video must clearly show all sides of the parcel, the shipping label, and the entire unboxing process without interruption or editing.
- To request after-sales support for missing items, incorrect items, damaged products, or similar issues, a complete unedited unboxing video meeting the above requirements must be provided as proof.
- Claims submitted without a complete unedited unboxing video, or where the video does not clearly demonstrate that the issue existed prior to opening the parcel, will not be eligible for refunds, replacements, compensation, or reshipment.
- If an incorrect item is received, please contact customer service first and return the item according to the instructions provided.
- Refunds or replacements will only be processed after the returned item has been received and verified.
- Returns or refunds will not be accepted for personal reasons, including but not limited to change of mind, dissatisfaction with color, size issues, or accidental/duplicate purchases.
- All refund or claim requests must be submitted within 24 hours of parcel delivery. Requests submitted after this period will be considered acceptance of the order in good condition.
- By placing an order, you acknowledge that you have read, understood, and agreed to all of the above Ready Stock, Pre-Order, and After-Sales Terms and Conditions.